Refund policy
Returns & Refund Policy
We want you to feel confident when you purchase The Traveling Coin. If there's a problem with your order, we're here to help.
Returns
If you purchased your book directly from The Traveling Coin, you may request a return within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item should be returned in its original packaging whenever possible.
- Proof of purchase may be required.
Unless an item arrives damaged, defective, or we made an error with your order, customers are responsible for return shipping costs.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Photos of the damaged item and packaging, if possible
We'll work with you to provide a replacement, refund, or another appropriate solution.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please note that your bank or credit card provider may take several business days to process the refund.
Exchanges
We gladly replace items that arrive damaged or incorrect.
At this time, we do not offer general product exchanges.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
If your order has not yet shipped, we'll do our best to accommodate your request.
Once an order has shipped, it must follow the return process described above.
Questions?
If you have any questions about returns or refunds, please visit our Contact Us page or email us directly. We'll be happy to help.